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If you need help with any of your EMS Internet services then you’re in the right place. We have put together this comprehensive FAQ page listing the most common questions and answers relating to all of our products and services.

Our FAQ page has been divided into sections to help you find what you are looking for and you can also search using keywords to locate the information you require.

Please make sure you read through this FAQ before contacting us since the majority of questions we receive are already fully covered in the FAQ. If your question is not covered please ask a question or contact us.


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Websites (7)Domain Names (10)Hosting (1)
Accounting & Payments (4)Search Engines & SEO (10)Email (9)
FTP & Control Panels (3)My Account (7)E-commerce (3)
 

How do I use my website control panel?

If you have purchased a control panel with your website we will automatically create your username and password for you. These details will be sent to you by email once your ...

Last Update: 2011-10-07 Views: 46

How do I log into my account?

To log into your online account please click this link https://myaccount.ems-internet.co.uk/ . You need to enter your 5 digit account number and your password which were both provided to you when you received your ...

Last Update: 2010-08-24 Views: 45

How do I set-up my email in Microsoft Outlook Express?

To set-up your email account using Outlook Express please follow the simple steps below: Go to Tools and then Accounts. On the Internet Accounts window click Add and then Mail. Type ...

Last Update: 2009-08-12 Views: 40

How do I transfer my domain name away from EMS Internet?

In order to transfer your domain name away, please contact our Marketing Team on 08447 041 612

Last Update: 2009-07-09 Views: 34

If I don’t wish to renew, how can I cancel?

To cancel your renewal, we need to receive written cancellation, this can be either by fax, post or email, the email address is cancellations@ems-internet.co.uk . If you do decide not to ...

Last Update: 2009-07-09 Views: 25

How do I use my website control panel?

If you have purchased a control panel with your website we will automatically create your username and password for you. These details will be sent to you by email once your ...

Last Update: 2011-10-07 Views: 46

How do I use my Ultimate E-commerce website?

We have written a comprehensive userguide that can be downloaded by going to the following link: http://www.ems-internet.co.uk/userguides/ultimate-ecommerce We've attached some documentation on how to use your new  Control Panel to this ...

Last Update: 2011-04-06 Views: 2

How do I use my Easy E-commerce website?

We have written a comprehensive userguide that can be downloaded by going to the following link: http://www.ems-internet.co.uk/userguides/easy-ecommerce This documentation is provided in Adobe PDF format. If you do not have ...

Last Update: 2011-04-06 Views: 9

Setting up a payment provider

If you haven’t already set-up a payment provider to take secure payments via your new e-commerce website the information below may help you. There are three types of payment provider you ...

Last Update: 2011-04-06 Views: 8

Guide to completing your online data entry form.

This guide has been created to help you access your MyAccount and complete the data entry form in order for us to start work on your website. Please find a link ...

Last Update: 2011-03-07 Views: 3