ask question

If you need help with any of your EMS Internet services then you’re in the right place. We have put together this comprehensive FAQ page listing the most common questions and answers relating to all of our products and services.

Our FAQ page has been divided into sections to help you find what you are looking for and you can also search using keywords to locate the information you require.

Please make sure you read through this FAQ before contacting us since the majority of questions we receive are already fully covered in the FAQ. If your question is not covered please ask a question or contact us.


Search: Browse by Category:

Websites (6)Domain Names (10)Hosting (1)
Accounting & Payments (4)Search Engines & SEO (10)Email (5)
FTP & Control Panels (1)My Account (7)E-commerce (3)
 

How do I log into my account?

To log into your online account please click this link https://myaccount.ems-internet.co.uk/ . You need to enter your 5 digit account number, which was provided to you when you received your welcome ...

Last Update: 2009-07-09 Views: 17

How do I set-up my email in Microsoft Outlook Express?

To set-up your email account using Outlook Express please follow the simple steps below: Go to Tools and then Accounts. On the Internet Accounts window click Add and then Mail. Type ...

Last Update: 2009-08-12 Views: 14

It has been several months and my website finally shows up in Google but it's ranked in the hundreds. Why is that?

It's not always easy to get better search engine rankings. Search engines continually change their algorithms and tweak their rules for ranking. It is possible that Google does not fully read ...

Last Update: 2009-06-19 Views: 13

How do I upload photographs via my online account?

You need to make sure your photos are saved either in JPEG, PND or GIF format, the maximum upload size is 128 MB. You need to click on the browse button; ...

Last Update: 2009-07-09 Views: 11

I cannot find my website in the search engines?

You can check to see if your website is indexed in Google.co.uk by typing site:www.yoursite.co.uk – if you site shows in these results then you website has been indexed. If no ...

Last Update: 2009-06-19 Views: 10

How do I use my website control panel?

If you have purchased a control panel with your website we will automatically create your username and password for you. These details will be sent to you by email once your ...

Last Update: 2009-10-28 Views: 7

Use of stock imagery on proof websites

If you have not provided sufficient imagery to use on your website our designers may have used Stock Imagery from a 3rd party provider on your proof. Any watermarked content ...

Last Update: 2009-10-22 Views: 2

How do I use my Ultimate E-commerce website?

We have written a comprehensive userguide that can be downloaded by going to the following link: http://www.ems-internet.co.uk/userguides/ultimate-ecommerce We've attached some documentation on how to use your new  Control Panel to this ...

Last Update: 2009-10-12 Views: 1

How do I use my Easy E-commerce website?

We have written a comprehensive userguide that can be downloaded by going to the following link: http://www.ems-internet.co.uk/userguides/easy-ecommerce This documentation is provided in Adobe PDF format. If you do not have ...

Last Update: 2009-10-12 Views: 6

I can’t receive emails, why is this?

This may be because your mail box is too full; you need to delete some emails from your inbox. If this still doesn’t solve your problem please call our customer services ...

Last Update: 2009-08-17 Views: 4